Blaisdell, We understand your frustration but have no control over the shipping process once the product is on its way. UPS attempted delivery three times and was unable to deliver because there are multiple dwellings at the address with no indication of which to deliver it to. Shipping from the east coast to the Hawaiian islands takes some time as does the return trip to the warehouse. Our terms and conditions are clear about the cost of return shipping and shipping product a second time. You were send an amended invoice and still have not paid that invoice to have product shipped back out so we are unable to send it again. You were also offered a refund per our terms and conditions amd elected to have us resend. As of right now we can not do anything until you complete the invoice payment.
